WFH - Customer Service Representative

#LI-JT

#Boost2026

Gordian Staffing, A New Way of HR

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About our client:

We are a modern, tech-forward community management firm that prioritizes exceptional service and human touch. With strong internal teams, innovative tools, and personalized support, its mission is to empower board members and enrich community living.

This position is remote and open to all over the country, but you'll be required to visit our offices in CDMX or GDL on the first day (expenses are covered by you)

**Available only for applicants living in Mexico**

As a Customer Service Representative, you will be responsible for being the first point of contact for customers and handling phone and email inquiries about billing, payments, community rules, repairs, and general support.

Essential Duties and Responsibilities:

• Help customers with questions about billing, payments, statements, fees, and community-related inquiries.
• Assist with work orders and repair requests.
• Learn and understand community rules.
• Keep customer information updated in the system.
• Work closely with teammates and other departments to provide the best customer experience.
• Building strong working relationships with internal and external partners through consistently effective communication and teamwork.
• Perform other related customer support tasks as needed.

Work Schedule: Monday - Friday

• Standard time: 10:00 am to 7:00pm Mexico City time
• Daylight saving: 09:00am to 6:00pm Mexico City time

Benefits:

• Computer equipment.
• Christmas bonus of 30 days (Aguinaldo).
• 12 vacation days after the first year.
• IMSS.
• Major medical insurance since day 1.

After the 3-month probation contract, we add:

• Minor medical insurance (Clinic may vary according to your city).
• Food vouchers (10% of the gross salary).
• Restaurant tickets ($2,034 pesos).
• Saving fund (8% of the gross salary).
• Life Insurance.