WFH - Admin Assistant

#LI-JT

#Boost2026

Gordian Staffing, A New Way of HR

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About our client:

They manage community associations and are responsible for customer service, accounting, community engagement and project management. They have been in business for 25 years and their team is excited about adding new team members to their customer service team!

This position is remote and open to all over the country, but you'll be required to visit our offices in CDMX or GDL on the first day (expenses are covered by you)

**Available only for applicants living in Mexico**

We are seeking a reliable and customer-focused Administrative Assistant to support daily office operations and provide excellent service to clients and internal teams. The ideal candidate will have strong communication skills, experience handling high-volume customer interactions via phone and email, and the ability to work collaboratively while taking direction and guidance effectively.

Key Responsibilities:

• Provide heavy customer service support through phone and email communications
• Answer and manage calls using the Webex phone system
• Respond to customer inquiries professionally and in a timely manner
• Assist with general administrative and office support tasks
• Maintain accurate records and documentation
• Coordinate and communicate effectively with team members and clients
• Proactively ask questions, seek clarification, and request assistance when needed
• Follow guidance and instructions to ensure tasks are completed accurately and efficiently
• Phone Volume

Work Schedule:

Monday-Friday

• Standard time: 10:00 am to 7:00 pm Mexico City time
• Daylight saving: 9:00 am to 6:00 Mexico City time

Benefits:

• Competitive Salary (According to experience).
• Remote Work.
• Work Stability.
• Computer equipment.
• Christmas bonus of 30 days (Aguinaldo).
• 12 vacation days after the first year.
• IMSS.
• Major medical insurance since day 1.

After the 3-month probation contract, we add the following:

• Minor medical insurance (Clinic may vary according to your city).
• Food vouchers (10% of the gross salary).
• Restaurant tickets ($2,030 pesos).
• Saving fund (8% of the gross salary).
• Life Insurance.