REMOTE - Customer Service Representative

#LI-JT

#Boost2026

Gordian Staffing, A New Way of HR

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About our client:

The company seeks to provide excellent management services.
They pride themselves on having won the Best Places to Work award since 2010.

They offer a flexible work structure and a strong culture that leads to happier customers!

This position is remote and open to all over the country, but you'll be required to visit our offices in CDMX or GDL on the first day (expenses are covered by you)

**Available only for applicants living in Mexico**

As a Customer Service Representative, you will be responsible for:

Providing front-line customer support while managing general account questions, and billing information.

Essential Duties and Responsibilities:

• Handle inbound calls daily.
• Address homeowner inquiries, primarily explaining billing statements and violation notices/processes.
• Manage incoming homeowner emails.
• Handle live chat volume for one hour daily.
• Meet key performance targets for Average Handle Time (AHT) and Quality Assurance (QA).
  
  

Work Schedule:

Monday-Friday

Regular: 09:00 am - 06:00 pm Mexico City time.

Daylight Saving: 08:00 am - 05:00 pm Mexico City time.