REMOTE - Customer Service Representative

#LI-JT

#boost2026

Gordian Staffing, A New Way of HR

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About our client:

They provide full-service HOA and community management. They support boards and homeowners through fair compliance enforcement, transparent financial reporting, responsive service, and modern technology to ensure smooth operations and clear communication.


Responsibilities:


  • Review returned mail to identify owners with outdated or incorrect mailing addresses.
  • Reach out to owners by phone and email to verify or request updated contact information.
  • Keep track of contact attempts, responses, and any information that still needs to be updated in addition to the number of pieces of returned mail being processed for each community.
  • Update owner information in the appropriate company databases/systems.
  • Follow up with owners who have not responded when necessary.
  • Document unsuccessful contact attempts and records that may need additional follow-up.
  • Help identify and correct discrepancies between owner records and information received from owners.
  • Work with other departments as needed to make sure updated information is properly recorded.
  • Maintain confidentiality when handling owner information.
  • Assist with other administrative or office tasks as needed when time allows.


What We Offer:


  • Remote Work
  • 13th Month Pay
  • Medical Care Allowance / HMO
  • Holiday Bonus
  • Paid PTOs


Schedule:

Monday - Friday:


  • 11:00 PM - 8:00 AM Manila time
  • 1 hour lunch break
*You will be expected to complete 15-20 hours of paid pretraining prior to your official start date



Minimum requirements

A must:


  • Advanced English level (written and speaking)
  • High School diploma
  • Proficiency with Excel and Microsoft Outlook.


A plus:


  • Your device must comply with the following specifications:
  • Operating systems: Windows 10/11 or MacOS
  • CPU: 1.8 GHz or faster processor
  • RAM: 2 GB or more
  • Hard drive: 128 GB or more (preferably Solid State Drive)
  • Min. 50 Mbps Internet Speed

Competencies

Organized Attention to Detail Communication Skills Critical Thinker