REMOTE - Customer Service Agent (Billing)

#LI-JT

#boost2026

Gordian Staffing, A New Way of HR

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About our client:

A property management firm providing high-quality community management services to residential associations across Connecticut and Southern New England. With a team-based approach, they deliver personalized, reliable service focused on meeting current needs and maximizing long-term property value.

We're looking for a Customer Service Agent to be responsible for the following activities:

• Respond to phone calls, voicemails, and emails within the same business day regarding owner payments, account history, and general inquiries.
• Assist unit owners with setting up online payments, reviewing payment options, and navigating their web portals.
• Support unit owners with submitting and tracking maintenance requests.
• Log, assign, and route homeowner requests in the software to appropriate internal team members.
• Provide additional support as needed.

This position is remote and open to all over the country, but you'll be required to visit our offices in CDMX or GDL on the first day (expenses are covered by you)

**Available only for applicants living in Mexico**

Schedule:

• Regular Schedule: Monday to Friday: 8:00 a.m. to 5:00 p.m. Mexico City Time

• Daylight saving: Monday to Friday: 7:00 a.m. to 4:00 p.m. Mexico City Time

We Offer:

• 12 days of Vacation at the year mark.
• 25% Vacation Bonus.
• 30-Day Aguinaldo.
• Mayor Medical Insurance.

After the first 3 months:

• Minor Medical Insurance.
• Life Insurance.
• Food Vouchers (10% of monthly gross salary).
• Restaurant Tickets.
• Savings Fund (8% of monthly gross salary).