Maintenance Coordinator for Properties - REMOTE

#boost2025

Gordian Staffing, A New Way of HR

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

Our client:

Our client exists to simplify the lives of modern homeowners. They put people at the center of everything, including clients, staff, and communities, creating a recipe for success. Their unique service takes the hassle out of homeownership by coordinating preventive maintenance, handling repairs, and supporting home improvements. With a strong 14-year track record in property management, they are committed to exceptional care for clients, properties, the community, and their team members.

We're looking for a Maintenance Coordinator to support the following activities:

Team Leadership & Mentorship:

• Facilitate and run the weekly Market Operations Meeting for Home Managers.
• Serve as the primary mentor and coach for all new Home Managers in the market (2-4).
• Own and execute the New Hires check-in cadence per standards
• Serve as the first point of contact for Home Managers’ operational questions in daily check-in chats.
• Conduct weekly 1:1 meetings with each Home Manager to: review open tickets, identify risks or bottlenecks, provide feedback and coaching

Client & Portfolio Management:

• Maintain a personal portfolio of 50–60 homes to stay directly connected to our clients and operations.
• Track and report larger members' projects to Leadership for revenue tracking and visibility.
• Provide bi-weekly updates on: team wins & challenges, performance trends, members at risk or escalations, staffing needs or resource gaps, operational oversight
• Audit Home Managers’ tickets weekly to ensure the standards are being met in tone, response time, and execution.

Problem Solving & Escalations

• Support escalations and problem-solving in partnership with Project Managers, Operations Managers, and Leadership.
• Identify and flag recurring issues, process gaps, or performance concerns to Leadership.
• Continuous Improvement & Team Development
• Proactively surface ideas to improve the Home Manager experience, client satisfaction, and operational excellence.
• Collaborate with Leadership on the design and implementation of Home Manager training materials, best practices, and process improvements.

Schedule:

Monday to Friday

• Regular Schedule: 08:00 to 16:30 Mexico City time
• Daylight Savings: 07:00 to 15:30 Mexico City time

This position is remote, but you'll need to visit our offices in CDMX or GDL on the first day.

We Offer:

• Competitive Salary (according to prior experience and skill set).
• Remote Work and equipment (Laptop, Monitor, and Headset).
• 12 days of Vacation at the year mark.
• 25% Vacation Bonus.
• 30-Day Aguinaldo.
• Mayor Medical Insurance.

After the first 3 months:

• Minor Medical Insurance.
• Life Insurance.
• Food Vouchers (10% of monthly gross salary).
• Restaurant Tickets.
• Savings Fund (8% of monthly gross salary).