Customer Support Specialist - REMOTE

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#boost2025

Gordian Staffing, A New Way of HR.

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About our client:

A Community Association Management Company that believes integrity, trust, experience, and support are a crucial part of building and maintaining a community. They encourage their team to actively participate in growing their business by helping define best practices every day.

We are looking for a Customer Support Specialist to provide exceptional customer service and quality administrative support to internal and external clients.

Responsibilities:

• Handle incoming calls and e-mails from homeowners.
• Manage review, assignment, and follow-up for work orders.
• Manage deadlines related to work order tasks.
• Manage, review, process, and monitor non-complex Design Review Committee or Architectural Review Committee applications.
• Escalate items requiring support to higher-level Community Support team members or the Community Manager.
• Document actions taken in the system.
• Update vendors assigned to the Community as requested.
• Other duties and special projects as assigned.

Work Schedule:

Monday to Friday

• During daylight saving: 9:00 a.m. 6:00 p.m. CST MX
• Regular schedule: 10:00 a.m. to 7:00 p.m. CST MX

This position is remote, but you'll be required to visit our offices in CDMX or GDL on the first day.

Benefits:

• Competitive Salary (According to experience)
• Law benefits
• Remote Work
• Work Stability
• Computer equipment
• Major medical insurance
• Christmas bonus of 30 days (Aguinaldo)

After the first 3 months, we add the following:

• Minor medical insurance (Clinic may vary according to your city).
• Life Insurance.
• Food vouchers (10% of the gross salary).
• Restaurant tickets.
• Saving fund (8% of the gross salary).

MUST: Advanced English (Strong communication skills: writing and speaking).

• Around 3 years of experience with customer service (high-volume) and administrative tasks.
• Previous experience in positions in the HOA, property management, or hospitality industry is preferred.
• Experience working within business systems and platforms.
• Experience with accounts payable or financial processing is a plus