Customer Support Specialist -REMOTE

#LI-MR1

#boost2026

Gordian Staffing, A New Way of HR

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

Our client:

We are a community association management firm built on the belief that strong communities require more than maintenance they require integrity, trust, experience, and meaningful support. Our approach to management is proactive, anticipating client needs rather than simply responding to them.

Position Responsibilities:

• Manage review, assignment, and follow-up for Association Work Orders
• Follow-up with Service providers and vendors either via system, email or phone as needed in order to obtain current status of requests and maintain system follow-up notes
• Manage deadlines relating to Work Order Tasks, ensuring all tasks are updated not less than weekly
• Document actions taken with system notes
• Escalate items requiring support to higher level Community Support team members or the Community Manager
• Manage, review, and process non-complex Design Review Committee or Architectural Review Committee (ARC) applications from homeowners in compliance with Association deadlines
• Monitor for status and timelines of ARC Applications and maintain system records as needed
• Document actions taken with system notes
• Update vendors assigned to the Community as directed by the Community Management team
• Other duties and special projects as assigned

Schedule

Monday - Friday

Regular: 8:00 a.m. to 5:00 p.m., Mexico City time

Daylight savings: 7:00 a.m. to 4:00 p.m. Mexico City time

This position is remote and open to all over the country, but you'll be required to visit our offices in CDMX or GDL on the first day (expenses are covered by you)

**Available only for applicants living in Mexico**

We Offer

• Remote Work.
• Work Stability.
• Computer equipment (Laptop, Monitor, and Headset).
• Christmas bonus of 30 days (Aguinaldo).
• 12 vacation days after the first year.
• 25% vacation bonus
• IMSS.
• Major medical insurance since day 1.

After the 3-month probation contract, we add the following:

• Minor medical insurance
• Food vouchers (10% of the gross salary monthly).
• Restaurant tickets (~$2,050 MXN. monthly)
• Saving fund (8% of the gross salary).
• Life Insurance

*English Resume is required*

• 1–4 years of experience in hospitality or Customer service.
• Proficiency in Microsoft Office
• Strong organizational skills with the ability to prioritize and multitask
• Experience supporting multiple stakeholders with varying needs
• Comfortable using technology, phone systems, and office equipment
• Advanced English skills, written and verbal
• Proven conflict resolution and customer service abilities
• Detail-oriented, professional, and highly organized
• Collaborative team player with a respectful, service-focused attitude
• HOA experience a plus

Note: This position is expected to start during the first few days of August.