Customer Service Representative -REMOTE

#LI-MR1

#boost2026

Gordian Staffing, A New Way of HR

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

Our client:

A team of professionals providing a full range of customized management and financial services across the southern U.S, having an extensive footprint in Florida and Texas.

Position Responsibilities:

The Customer Service Representative focuses on delivering the best service while complying with procedures and rules set by the company.

• Answer homeowner's inquiries through email and phone calls.
• Handle a high volume of incoming calls. This person will be the first point of contact.
• Process work orders through CRM.
• Provide knowledgeable answers to homeowners about HOA rules, Architectural reviews, accounting questions, billing, maintenance, etc.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Email and chat support.

Schedule

Monday to Friday

Regular schedule - 7:00 a.m. to 4:00 p.m., Mexico City time

Daylight savings - 6:00 a.m. to 3:00 p.m. Mexico City time

This position is remote and open to all over the country, but you'll be required to visit our offices in CDMX or GDL on the first day (expenses are covered by you)

**Available only for applicants living in Mexico**

We Offer

• Remote Work.
• Work Stability.
• Computer equipment (Laptop, Monitor, and Headset).
• Christmas bonus of 30 days (Aguinaldo).
• 12 vacation days after the first year.
• 25% vacation bonus
• IMSS.
• Major medical insurance since day 1.

After the 3-month probation contract, we add the following:

• Minor medical insurance
• Food vouchers (10% of the gross salary monthly).
• Restaurant tickets (~$2,050 MXN. monthly)
• Saving fund (8% of the gross salary).
• Life Insurance

*English Resume is required*

• Around 3 years of experience in a similar position.
• Experience handling American Customers
• Strong writing skills. (provide writing sample)
• Strong de-escalation skills.