Customer Service Agent (Temporary) - REMOTE
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#boost2025
Gordian Staffing, A New Way of HR.
We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.
About our client:
A prominent provider of community association management services in the United States. They offer a comprehensive suite of services encompassing financial management, compliance oversight, developer support, and lifestyle programming. Their approach is characterized by a blend of personalized service and advanced technological solutions, aiming to enhance community operations and resident engagement.
We are looking for a Customer Service Representative to support the following activities:
- Respond to a high volume of incoming calls regarding various billing and account inquiries.
- Make outbound calls for follow-ups with homeowners.
- Update database with homeowner information.
- Partner with homeowners to provide or receive account information while establishing a payment plan to collect the unpaid assessments and fees.
- Monitor payment plans for compliance by the homeowner.
- Collaborate with the Disclosures and Transfers team to ensure accurate information is provided regarding the sale and takeover of a new account.
- Partner with Administrative Assistants and Community Manager to provide homeowners with accurate community information.
- Act as a liaison with the Paralegal department to communicate lien or collection status.
- Performs other related duties as directed.
Schedule:
- Monday to Thursday: 11:00 p.m. to 8:30 a.m. Manila Time
- Friday: 11:00 p.m. to 6:00 a.m. Manila Time
PLEASE NOTE THIS IS A TEMPORARY POSITION, WITH THE PROJECT SCHEDULED TO RUN FROM DECEMBER TO FEBRUARY.
We offer:
- Competitive Salary (According to experience).
- Remote Work
- 13th Month
- Holiday bonus
Minimum requirements
MUST: Advanced English (Strong communication skills: writing and speaking).
- 1 to 2 years of experience in customer service or similar roles.
- Call center background.
- Comfortable working with a high volume of phone calls.
Have your own equipment (laptop or desktop). The device must comply with the following specifications:
- Operating systems: Windows 10/11 or MacOS
- CPU: 1.8 GHz or faster processor
- RAM: 2 GB or more
- Hard drive: 128 GB or more (preferably Solid State Drive)
- Min. 50 Mbps Internet speed
Competencies