Customer Service Representative - REMOTE

#LI-MR1

#boost2025

Gordian Staffing, A New Way of HR

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About our client:

We are a residential community management firm that specializes in overseeing homeowner associations (HOAs). The company offers “full-service” support to communities, handling day-to-day operations, we emphasize our transparency, flexible contracts, and small manager-to-community ratios so each community receives more focused attention.

This position is remote and open to all over the country, but you'll be required to visit our offices in CDMX or GDL on the first day (expenses are covered by you)

**Available only for applicants living in Mexico**

As a Customer Service Representative, you will be responsible for:

Being the first point of contact for homeowners living in the communities we manage. You will answer phone calls, respond to emails, and assist residents with questions about their accounts, community amenities (like pools, clubhouses, or sports courts), and reservations for shared spaces.

Essential Duties and Responsibilities:

• Answer incoming calls from homeowners in a friendly and professional manner.
• Provide accurate information about community policies (such as pool hours, parking, or reservation rules).
• Assist residents with account inquiries (payments, balances, access issues).
• Manage reservations for community amenities (clubhouse, pool cabanas, courts, and event spaces).
• Confirm details, track deposits/fees, and ensure all records are updated.
• Support residents with access needs (gate codes, schedules).
• De-escalate and resolve homeowner concerns with empathy and professionalism.
• Coordinate with other departments (maintenance, access team, community managers) to ensure smooth operations.
• Log communications, maintain reservation calendars, and prepare activity reports

Work Schedule:

Monday to Friday

Regular: 8:00 am - 5:00 pm

Daylight Saving: 7:00 am - 4:00 pm