Customer Service Representative - REMOTE

#LI-DP2

#boost2025

For our community currently living in the Philippines, we are looking for new people interested in joining the Gordian Staffing Family and developing their careers!

Gordian Staffing, A New Way of HR.

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About our client:

A company that specializes exclusively in managing a wide range of residential and mixed-use communities from small buildings to significant, complex developments. Their mission is to improve the quality of life for the communities they manage by enhancing property values, fostering strong client relationships, and maintaining a high standard of service.

We're looking for a Customer Service Representative to support the following activities:

• Receive all incoming calls (50 to 60 priority calls a day).
• Assist customers with maintenance requests, answer general billing questions, and provide property management information over the phone and email.
• Listen to voicemails and process them appropriately.
• Communicate with Managers regarding any request needing special attention.
• Perform any other tasks as necessary for the smooth operation of the department.

Work Schedule:

Graveyard Shift

• Daylight Saving:

Monday to Friday 11:00 p.m. to 8:00 a.m. PH Time

• Regular Schedule:

Tuesday to Saturday 12:00 a.m. to 9:00 a.m. PH Time

*You will be expected to complete 20 hours of paid pretraining prior to your official start date.

We offer:

• Competitive Salary (According to experience).
• Remote Work
• 13th Month
• Holiday bonus
• Health coverage

MUST: Advanced English (Strong communication skills: writing and speaking).

• At least 3 years of experience in a BPO / call center setting.
• Previous experience working remotely.
• A minimum typing speed of 30 words per minute.
• Previous experience in the property management industry is a plus.

Have your own equipment (laptop or desktop). The device must comply with the following specifications:

• Operating systems: Windows 10/11 or MacOS
• CPU: 1.8 GHz or faster processor
• RAM: 2 GB or more
• Hard drive: 128 GB or more (preferably Solid State Drive)
• Min. 50 Mbps Internet speed