Customer Service Representative - REMOTE

#LI-DP2

#boost2025

For our community currently living in the Philippines, we are looking for new people interested in joining the Gordian Staffing Family and developing their careers!

Gordian Staffing, A New Way of HR.

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About our client:

A service association management company that specializes in single-family homeowner associations and master planned communities in Texas.

We're looking for a Customer Service Representative to support the following activities:

  • Receive incoming calls and gather the necessary information quickly.
  • Use computer systems to research information and answer customer questions.
  • Update and correct customer records as needed.
  • Handle requests such as name changes, online passwords, email statements, updating mailing addresses, work order requests, and routing all waiver requests to the appropriate AR representative, etc.
  • Maintain communication with other departments and offices to assist customers efficiently.
  • Participate in job-related training sessions and seminars.
  • Notify the supervisor when FAQ information needs to be updated.
  • Perform other related duties as needed.

Work Schedule:

Monday to Friday | Graveyard Shift

  • Daylight Saving: 9:00 p.m. to 6:00 a.m. PH Time
  • Regular Schedule: 10:00 p.m. to 7:00 a.m. PH Time

*You will be expected to complete 20 hours of paid pretraining prior to your official start date.

We offer:

  • Competitive Salary (According to experience).
  • Remote Work
  • 13th Month
  • Holiday bonus
  • Health coverage

Minimum requirements

MUST: Advanced English (Strong communication skills: writing and speaking).

  • At least 2 years of experience in customer service.
  • Proficiency using CRM tools.
  • Experience in CINC is a plus.

Have your own equipment (laptop or desktop). The device must comply with the following specifications:

  • Operating systems: Windows 10/11 or MacOS
  • CPU: 1.8 GHz or faster processor
  • RAM: 2 GB or more
  • Hard drive: 128 GB or more (preferably Solid State Drive)
  • Min. 50 Mbps Internet speed

Competencies

Empathetic Customer Oriented Problem solver Communication Skills Ability to Adapt Critical Thinker