Customer Service Representative

#LI-AS1

#boost2026

Gordian Staffing, A New Way of HR

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

Our client:

A team of professionals providing a full range of customized management and financial services across the southern U.S, having an extensive footprint in Florida and Texas.

Position Responsibilities:

The Customer Service Representative focuses on delivering the best service while complying with procedures and rules set by the company.

• Answer homeowner's inquiries through email and phone calls.
• Handle a high volume of incoming calls. This person will be the first point of contact.
• Process work orders through CRM.
• Provide knowledgeable answers to homeowners about HOA rules, Architectural reviews, accounting questions, billing, maintenance, etc.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Email and chat support.

Schedule

Monday to Friday

Regular schedule - 7:00 a.m. to 4:00 p.m., Mexico City time

Daylight savings - 6:00 a.m. to 3:00 p.m. Mexico City time

*This position is remote, but you'll be required to visit our offices in CDMX or GDL on the first day, expenses are covered by yourself*

We Offer

• Remote Work.
• Work Stability.
• Computer equipment (Laptop, Monitor, and Headset).
• Christmas bonus of 30 days (Aguinaldo).
• 12 vacation days after the first year.
• 25% vacation bonus
• IMSS.
• Major medical insurance since day 1.

After the 3-month probation contract, we add the following:

• Minor medical insurance
• Food vouchers (10% of the gross salary monthly).
• Restaurant tickets (~$2,060 MXN. monthly)
• Saving fund (8% of the gross salary).
• Life Insurance

*English Resume is required*

*Available only for people located in Mexico*