Collections Assistant - REMOTE

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Gordian Staffing, A New Way of HR.

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About our client:

Community association management firm that specializes in supporting residential communities and property associations. Their approach emphasizes integrity, clear communication, personalized service, and responsiveness, with a bilingual team that works to simplify everyday association tasks, from billing and recordkeeping to maintenance coordination and homeowner support.

We're looking for a Collections Assistant to provide support in the following activities:

• Handle incoming and outgoing calls
• Fee waivers, payment plans, owner refunds, add charges to accounts & owner inquiries.
• Generate and send accurate and timely invoices and credit notes to customers and attorneys.
• Reconcile accounts receivable by ledgers to ensure accuracy and investigate and resolve billing discrepancies or customer disputes in a professional manner.
• Assist owners in processing payments online, processing and applying payments (checks, money orders) directly to accounts.
• Accurately enter invoice and payment data into the accounting system.
• Address payment inquiries from vendors and collaborate with internal departments to resolve invoice issues.

Work Schedule:

Monday to Friday

• During daylight saving: 7:00 a.m. to 4:00 p.m. Mexico City time.
• Regular schedule: 8:00 a.m. to 5:00 p.m. Mexico City time

This position is remote, but you'll be required to visit our offices in CDMX or GDL on the first day (expenses are covered by yourself).

Benefits:

• Competitive Salary (According to experience)
• Law benefits
• Remote Work
• Work Stability
• Computer equipment
• Major medical insurance
• Christmas bonus of 30 days (Aguinaldo)

After the first 3 months, we add the following:

• Minor medical insurance (Clinic may vary according to your city).
• Life Insurance.
• Food vouchers (10% of the gross salary).
• Restaurant tickets.
• Saving fund (8% of the gross salary).