Customer Service / Administrative - REMOTE
#LI-RC1
#Boost2026
Gordian Staffing, A New Way of HR.
We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.
About our client:
They are a trusted partner for community management services. They are dedicated to enhancing community living through tailored solutions and exceptional services.
Job Title: Customer Service / Administrative Support
Duties & Responsibilities:
- High-volume inbound call handling
- Customer service and homeowner communication
- Route phone calls to the correct team
- Email management and follow-up
- Data entry and administrative support
- General organizational and multitasking skills
NOTE: If selected, you must visit the GDL or CDMX office on your first day
Benefits:
- IMSS
- Remote Work Equipment (Laptop, Monitor, and Headset)
- Major Medical Insurance
- Christmas bonus of 30 days (Aguinaldo)
- 12 vacation days after the first year.
After the first 3 months, we add the following:
- Minor Medical Insurance
- Food vouchers (10% of monthly gross salary).
- Restaurant Tickets (MXN 2,069 per month)
- Savings Fund (8% of monthly gross salary).
Schedule:
Monday to Friday:
09:00 - 17:30 Mexico City Time (throughout the year)
*with 30-min lunch break
Minimum requirements
- At least 2-3 years of experience in customer service
- Excellent verbal and written communication skills
- Strong attention to detail
- Able to manage multiple priorities simultaneously without compromising accuracy
- Min. 50 Mbps Internet Speed
- Proficient in MS Office & Google Workspace. (Experience in using Caliber is a plus)
*Only resumes/CVs in English will be reviewed*
Competencies