Customer Care Specialist - REMOTE

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Gordian Staffing, A New Way of HR.

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About our Client:

Protecting cherished lifestyles, enhancing long-term property values, and preserving community investments are core tenets of the company's philosophy. They provide outstanding service, lifestyle enhancement, value, and excellence in association management. They enhance the value of residential communities by providing industry knowledge, proven expertise, and quality service.

Job Title: Customer Care Specialist

Job Description: The Customer Care Specialist will serve as an information resource to the customers, answering questions using prepared scripts and locating requested information using designated resources. Supports the company's mission statement and values in the performance of duties.

Job Duties & Responsibilities:

• Receive incoming customer telephone calls and extract the maximum amount of essential information in a minimum amount of time.
• Accurately and quickly utilize computer systems to verify and/or research data and information to appropriately answer customer questions.
• Handle irate customers in a professional manner.
• Initiate file maintenance for corrections to customers' electronic records.
• Handling various requests such as name changes, online passwords, email statements, updating mailing addresses, work order requests and route all waiver requests to the appropriate AR representative, etc.
• Maintain good rapport with property owners, responding promptly to their requests.
• Maintain good rapport with other departments and other offices that this position works closely with to assist owners as quickly and efficiently as possible.
• Participate in job-related training sessions and seminars.
• Notify supervisor when CINC FAQ information may need to be updated.
• Perform related work as required and other diversified duties as deemed necessary

What We Offer:

• Competitive Salary
• Remote Work
• 13th Month Pay
• Medical Care Allowance / HMO
• Holiday Bonus
• Paid PTOs

Monday - Friday
Standard Time: 10:00 pm - 7:00 am
Daylight Saving: 9:00 pm - 6:00 am