Collections Assistant - REMOTE

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Gordian Staffing, A New Way of HR.

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About our client:

A residential community management firm that specializes in overseeing homeowner associations (HOAs). The company offers full-service support to communities, handling day-to-day operations. They emphasize our transparency, flexible contracts, and small manager-to-community ratios so each community receives more focused attention.

We're looking for a Collections Assistant to support the following activities:

• Manage delinquent homeowner accounts from initial delinquency through resolution, ensuring account statuses are accurately maintained and updated.
• Review account balances, payment history, and account activity to determine appropriate collection actions.
• Communicate with homeowners regarding outstanding balances, discuss available payment options, establish payment arrangements, and monitor arrangements to ensure compliance.
• Assist with preparing delinquent accounts for legal review and escalation, collaborate with legal representatives, and provide accurate documentation and account updates as needed.
• Resolve homeowner billing questions and disputes by reviewing account history and supporting documentation, communicating findings, and escalating complex issues when necessary.
• Assist with reviewing account waiver requests and adjustment inquiries, gathering supporting documentation, and ensuring approved adjustments are properly documented and processed.
• Serve as a professional point of contact for homeowners regarding delinquent accounts and payment concerns, providing accurate information about account status, payment options, and next steps.
• Perform other duties and activities as assigned.

Work Schedule:

Monday to Friday

• During daylight saving: 7:00 a.m. to 4:00 p.m. CST MX
• Regular schedule: 8:00 a.m. to 5:00 p.m. CST MX

This position is remote, but you'll be required to visit our offices in CDMX or GDL on the first day (expenses are covered by yourself).

Benefits:

• Competitive Salary (According to experience)
• Law benefits
• Remote Work
• Work Stability
• Computer equipment
• Major medical insurance
• Christmas bonus of 30 days (Aguinaldo)

After the first 3 months, we add the following:

• Minor medical insurance (Clinic may vary according to your city).
• Life Insurance.
• Food vouchers (10% of the gross salary).
• Restaurant tickets.
• Saving fund (8% of the gross salary).

MUST: Advanced English (Strong communication skills: writing and speaking).

• Minimum of 2 years of experience in collections, accounts receivable, financial services, or related field.
• Experience working with Homeowners Associations or property management companies is desirable.
• Experience handling customer accounts, payment arrangements, or delinquent balances preferred.
• Ability to manage multiple accounts and priorities in a deadline-driven environment.
• Proficiency with Microsoft Office Suite and financial/account management systems.