Collections / Billing Specialist (WORK FROM HOME)

Gordian Staffing, A New Way Of HR

Founded in 2019, Gordian Staffing helps small and medium-sized enterprises in the United States and Canada with specialized services and provides high-quality people solutions. Our headquarters is in Omaha, Nebraska. Abroad, we have offices in Guadalajara and Mexico City. We are looking for someone to support one of our customers in The USA.

Our client began as a small family-owned maintenance business and has grown into one of the largest and most experienced property management companies in the state. They remain a 100% locally owned business. Over 95% of their new business comes from referrals and word of mouth, and they have 60+ clients who have been with them for more than 15 years.

Your main activities for this position would be:

• Review and interpret resident account ledgers.
• Answer incoming phone calls and emails regarding account status and payment inquiries from homeowners.
• ensure adherence to the Client’s Collection Policy.
• Review delinquent homeowner accounts and turn over those that qualify for collections.
• Coordinate payments.
• Search titles and land records as needed to correct ownership discrepancies
• Establish payment plans with residents as approved by the Client or Attorney.
• Send letters and charge fees.
• De-escalate billing and collection issues.

Schedule:

-Monday to Friday

• Standard time: 8:00 to 17:00 Mexico City time
• Daylight saving: 7:00 to 16:00 Mexico City time

We offer:

• Christmas bonus of 30 days (Aguinaldo)
• 12 vacation days after the first year
• IMSS
• Major medical insurance
• Minor medical insurance (Clinic may vary depending on your city).
• Food vouchers (10% of the gross salary).
• Restaurant tickets ($2,000 pesos).
• Saving fund (8% of the gross salary).

• ADVANCED ENGLISH IS A MUST (SPOKEN AND WRITTEN)
• Excellent Communication and Customer Service Skills.
• 2 years of experience with a similar position.
• Strong administrative skills.
• Attention to detail.