Appointment Setter - REMOTE

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#boost2025

Gordian Staffing, A New Way of HR.

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About our client:

The company is on a mission to create healthier, cleaner homes and businesses through its unique approach to cleaning. Its franchisees serve major cities across North America, with nearly 200 locations dedicated to delivering high-quality, healthy cleaning services every day.

We're looking for an Appointment Setter to support the following activities:

• Receive incoming calls from prospective customers and provide information about the company's services.
• Understand prospective customers' needs and recommend the appropriate services.
• Provide accurate pricing and estimates based on established company pricing.
• Manage leads throughout the sales process, from the initial inquiry through follow-up and closing.
• Schedule new customers with the appropriate cleaning team and ensure services are properly set up.
• Maintain accurate customer and prospect information in the CRM and scheduling systems.
• Monitor and update schedules to ensure new and existing customers are properly assigned to available cleaning teams.
• Answer incoming calls and emails from existing customers regarding schedule changes, payment updates, and other service-related requests.
• Coordinate with managers and cleaning teams to support smooth service delivery.
• Perform general administrative tasks and accurately maintain customer records and data.

Work Schedule:

Monday to Friday

• Regular schedule: 8:00 a.m. to 5:00 p.m. CST MX
• During daylight saving: 7:00 a.m. to 4:00 p.m. CST MX

This position is remote, but you'll be required to visit our offices in CDMX or GDL on the first day (expenses are covered by yourself).

Benefits:

• Competitive Salary (According to experience)
• Law benefits
• Remote Work
• Work Stability
• Computer equipment
• Major medical insurance
• Christmas bonus of 30 days (Aguinaldo)

After the first 3 months, we add the following:

• Minor medical insurance (Clinic may vary according to your city).
• Life Insurance.
• Food vouchers (10% of the gross salary).
• Restaurant tickets.
• Saving fund (8% of the gross salary).

MUST: Advanced English (Strong communication skills: writing and speaking).

• At least 1 year of experience in sales and customer service, ideally in home services or a similar industry.
• Comfort with both closing deals and handling office administration.
• Experience using Customer Relationship Management (CRM) systems.
• General knowledge of Google Docs, Google Sheets, Microsoft Word, and email.