Administrative Assistant - REMOTE

#LI-AS1

#Boost2026

Gordian Staffing, A New Way of HR.

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About our Client:

Their area allows them to match or exceed all the resources of the biggest national companies while retaining the agility and flexibility of a local company. They can easily customize resources that will benefit the clients. Their goal is to tailor their services to your community's unique needs so you can exist in the best possible way in the moments that matter.

This position is remote and open to all over the country, but you'll be required to visit our offices in CDMX or GDL on the first day (expenses are covered by you)

**Available only for applicants living in Mexico**

Job Title: Administrative Assistant

Job Description: The Administrative Assistant provides comprehensive administrative and operational support to Community Managers and General Managers, ensuring the smooth functioning of the association.

Essential Duties and Responsibilities:

• Use Zendesk to process emails, calls, and chats, while maintaining all SLA’s.
• Assist Managers in completion of Action List items.
• Prepare Notices of Hearing for Manager’s review (suggested templates provided)
• Prepare Notice of Board Decision letters after a duly held Hearing for Manager’s review (suggested templates provided)
• Type minutes of meetings from recordings or use of AI tool as provided by Managers
• Handles invoice consolidation for manager review
• Assist with vendor compliance through VIVE or other third-party vendor compliance programs, including reaching out to vendors to update or add contact information
• Assist in preparation of all mass communication materials
• Support Manager with duties as requested, to ensure smooth operation of Associations assigned

Schedule:

Monday to Friday
Standard: 10:30 am to 7:30 pm Mexico City time
Daylight: 9:30 am to 6:30 pm Mexico City time

• High School Diploma
• An English CV is required
• Min. 50 Mbps Internet Speed
• Minimum (2) years of recent Administrative Assistant
• Minimum typing speed of 30 to 45 wpm
• Excellent knowledge of the English language (grammar and spelling). Capable of speaking effectively before customers or employees of organizations.
• Ability to read and interpret documents such as policy and procedure manuals. Skillful in creating routine reports and correspondence.
• Accurately proofread documents.
• Proficient in Microsoft Office (Word and Excel)
• Experience in using Zendesk is strongly preferred

Benefits:

• Competitive Salary (According to experience).
• Remote Work.
• Work Stability.
• Computer equipment.
• Christmas bonus of 30 days (Aguinaldo).
• 12 vacation days after the first year.
• IMSS.
• Major medical insurance since day 1.

After the 3-month probation contract, we add the following:

• Minor medical insurance (Clinic may vary according to your city).
• Food vouchers (10% of the gross salary).
• Restaurant tickets ($2,060 pesos).
• Saving fund (8% of the gross salary).
• Life Insurance.