Admin Assistant - Tickets Management

#LI-AS1

#boost2025

Gordian Staffing, A New Way of HR

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

Our client:

We are a nationally accredited HOA management company with over 30+ years of proven success. With a strong foundation built on deep industry expertise, cutting-edge technology, and a homeowner-first approach, we're committed to helping communities thrive

Position Responsibilities:

• Receive ARC applications through email and CRM.
• Review ARC in the CRM.
• If there is some documentation missing the ARC Clerk will gather that information.
• Constant communication with homeowners to request additional documents, provide ARC updates, and share the committee's answer.
• Constant communication with the Architectural Review Committee to submit ARCs applications, follow up on open cases and obtain a status.

Regular Monday to Friday 11:00 a.m. to 7:00 p.m. CST

Daylight savings Monday to Friday 10:00 a.m. to 6:00 p.m. CST

*This position is remote, but you'll be required to visit our offices in CDMX or GDL on the first day (expenses are covered by yourself)*

We Offer

• Remote Work.
• Work Stability.
• Computer equipment (Laptop, Monitor, and Headset).
• Christmas bonus of 30 days (Aguinaldo).
• 12 vacation days after the first year.
• 25% vacation bonus
• IMSS.
• Major medical insurance since day 1.

After the 3-month probation contract, we add the following:

• Minor medical insurance
• Food vouchers (10% of the gross salary monthly).
• Restaurant tickets (~$2,050 MXN. monthly)
• Saving fund (8% of the gross salary).
• Life Insurance

*English Resume is required*