Customer Service Representative - REMOTE

#LI-DP2

#boost2025

Gordian Staffing, A New Way of HR.

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About our client:

A company with 30 years of experience managing Homeowners Associations in California. They focus on helping communities to grow with industry knowledge, technology, and people-oriented management.

We're looking for a Customer Service Representative to support the following activities:

• Manage a high volume of communication with homeowners through phone calls, email, and the homeowner portal.
• Provide customer support regarding community inspections and homeowner compliance matters.
• Maintain professional communication with homeowners while ensuring timely responses and resolution updates.
• Assist homeowners with architectural request applications by ensuring all required information and documentation are complete before submission for approval review.
• Route questions or concerns outside the scope of the role to the appropriate department, inspector, or community manager.

Work Schedule:

Monday to Friday

• During daylight saving: 9:30 a.m. to 6:00 p.m. CST MX
• Regular schedule: 10:30 a.m. to 7:00 p.m. CST MX

This position is remote, but you'll be required to visit our offices in CDMX or GDL on the first day (expenses are covered by yourself).

Benefits:

• Competitive Salary (According to experience)
• Law benefits
• Remote Work
• Work Stability
• Computer equipment
• Major medical insurance
• Christmas bonus of 30 days (Aguinaldo)

After the first 3 months, we add the following:

• Minor medical insurance (Clinic may vary according to your city).
• Life Insurance.
• Food vouchers (10% of the gross salary).
• Restaurant tickets.
• Saving fund (8% of the gross salary).